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  • Turnaround time
    Repairs usually take 3-5 working days from the date they arrive at our repair centre, this excludes the time taken for return delivery which is outside of our control (although we use a next-day service for the vast majority of units). During busier times repairs can take longer to be processed.
  • Return postage
    Please note that postage covers UK mainland only. We can send repairs worldwide - but prices vary per country. Please contact us for a price before sending in a repair.
  • In the unlikely event your device becomes faulty within the warranty period please send the device back with a copy of the receipt or Ref No. and a covering letter stating current fault (we are not liable for your costs to return the unit to us). We will investigate and respond within 3 working days. If the problem is related to the initial repair, we will carry out a further repair free of charge and return at no cost. If the unit has further problems not related to original repair or parts not replaced in previous repair we will contact you and let you make a decision with regards to the cost. We will attempt a re-repair on your unit TWICE after the initial repair. If after this, the unit is still faulty we will issue a refund (minus the minimum charge and postage). We will need to see the unit and make sure its faulty prior to issuing a refund.

    To clarify: If you send a device to us under the repair warranty, the cost of the postage to send the unit to us will be covered by you, however we will return the unit to you free of charge if a problem is found. If the problem is not related to the original fault or no fault is found, return postage charges will apply.

    The minimum charges are as follows:
    - Mobile phone £19.95
    - All Liquid Damage related Repairs £29.95
    - Sat Nav £19.95
    - iPad £19.95
    - Large consoles £29.95
    - Laptop repairs £35.94

    Note that return postage cost will be charged in addition to the minimum charge. At our discretion we may waive the minimum charge if you give us permission to use the damaged device for spare parts.